Legal

This Privacy Notice for Thraev ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website at https://thraev.com or any website of ours that links to this Privacy Notice
• Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

Summary of Key Points

This summary provides key points from our Privacy Notice — see the table of contents below for the full detail on any of these.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? Some information may be considered "special" or "sensitive" in certain jurisdictions — for example racial or ethnic origin, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties — see "When and With Whom Do We Share Your Personal Information?" below.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission or storage technology can be guaranteed 100% secure, so we cannot promise that unauthorized third parties will never defeat our security.

What are your rights? Depending on where you're located, applicable privacy law may give you certain rights regarding your personal information.

How do you exercise your rights? The easiest way is by visiting thraev.com/remove-my-data, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Table of Contents

1. What Information Do We Collect?
2. How Do We Process Your Information?
3. When and With Whom Do We Share Your Personal Information?
4. Do We Use Cookies and Other Tracking Technologies?
5. Do We Offer Artificial Intelligence-Based Products?
6. How Do We Handle Your Social Logins?
7. How Long Do We Keep Your Information?
8. How Do We Keep Your Information Safe?
9. Do We Collect Information From Minors?
10. What Are Your Privacy Rights?
11. Controls for Do-Not-Track Features
12. Do United States Residents Have Specific Privacy Rights?
13. Do We Make Updates to This Notice?
14. How Can You Contact Us About This Notice?
15. How Can You Review, Update, or Delete the Data We Collect From You?

1. What Information Do We Collect?

Personal information you disclose to us

In short: we collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• names
• phone numbers
• email addresses
• mailing addresses
• job titles
• usernames
• passwords
• contact preferences
• contact or authentication data
• billing addresses
• debit/credit card numbers

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by our payment processor, Stripe, and we may add other providers over time. You may find Stripe's privacy notice here: stripe.com/privacy.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account. If you choose to register this way, we will collect certain profile information about you from the social media provider, as described under "How Do We Handle Your Social Logins?" below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In short: some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:

• Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect and record in log files — IP address, device information, browser type and settings, activity in the Services (timestamps, pages viewed, searches, features used), and device event information (system activity, crash reports, hardware settings).
• Device Data. Information about the computer, phone, tablet, or other device you use to access the Services — IP address, device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system, and system configuration.
• Location Data. Information about your device's location, precise or imprecise, depending on the type and settings of your device — for example GPS-based geolocation from your IP address. You can opt out by refusing location access or disabling your device's Location setting, though some features may not work without it.

Google API

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

2. How Do We Process Your Information?

In short: we process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including to:

• facilitate account creation and authentication and otherwise manage user accounts;
• deliver and facilitate delivery of the Services you requested;
• respond to your inquiries and offer support;
• send administrative information about our products, Services, and changes to our terms and policies;
• fulfill and manage your orders, payments, returns, and exchanges;
• enable user-to-user communications where the Services allow it;
• request feedback and contact you about your use of the Services;
• send marketing and promotional communications, in accordance with your preferences — you can opt out at any time (see "What Are Your Privacy Rights?" below);
• deliver targeted advertising tailored to your interests, location, and more;
• post testimonials that may contain personal information;
• protect our Services, including fraud monitoring and prevention;
• evaluate and improve our Services, products, marketing, and your experience, including identifying usage trends and campaign effectiveness; and
• comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. When and With Whom Do We Share Your Personal Information?

In short: we may share information in the specific situations described in this section and with the specific third parties named here.

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Google Maps Platform APIs. We may share your information with Google Maps Platform APIs (e.g., the Maps API, Places API) to help provide directions and estimate location using GPS, Wi-Fi, and cell towers; we cache your location on your device for this purpose. You may revoke your consent at any time by contacting us.

4. Do We Use Cookies and Other Tracking Technologies?

In short: we may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some tracking technologies help us maintain security, prevent crashes, fix bugs, save preferences, and support basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage, display, and tailor advertisements to your interests, which may appear on our Services or elsewhere.

To the extent these tracking technologies are deemed a "sale" or "sharing" (which includes targeted advertising, as defined under applicable law) under applicable US state laws, you can opt out as described under "Do United States Residents Have Specific Privacy Rights?" below.

Google Analytics

We may share your information with Google Analytics to track and analyze use of the Services, including Google Display Network Impressions Reporting, Google Analytics Demographics and Interests Reporting, and Remarketing with Google Analytics. To opt out of Google Analytics tracking, visit tools.google.com/dlpage/gaoptout. Other opt-out options include optout.networkadvertising.org and networkadvertising.org/mobile-choice. For more on Google's privacy practices, see the Google Privacy & Terms page.

5. Do We Offer Artificial Intelligence-Based Products?

In short: we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

We provide these AI Products through third-party service providers ("AI Service Providers"), including Anthropic, for AI-assisted automation within the Services. Your input, output, and related personal information will be shared with and processed by these AI Service Providers to enable that functionality, subject to "When and With Whom Do We Share Your Personal Information?" above. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider. All personal information processed using our AI Products is handled in line with this Privacy Notice and our agreements with those providers.

6. How Do We Handle Your Social Logins?

In short: if you register or log in using a social media account, we may have access to certain information about you.

Where you choose to register or log in with a third-party social media account (like Facebook or X), we receive certain profile information from that provider — typically your name, email address, friends list, and profile picture, along with anything else you've made public there. We use that information only for the purposes described in this Privacy Notice. We do not control, and are not responsible for, how your social media provider itself uses your personal information — review their privacy notice for that.

7. How Long Do We Keep Your Information?

In short: we keep your information for as long as necessary to fulfill the purposes in this Privacy Notice, unless a longer period is required by law.

We will only keep your personal information for as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it, or — where that isn't possible, such as data in backup archives — securely isolate it from further processing until deletion is possible.

8. How Do We Keep Your Information Safe?

In short: we aim to protect your personal information through organizational and technical security measures.

We have implemented reasonable technical and organizational security measures designed to protect the personal information we process. However, no electronic transmission or storage technology can be guaranteed 100% secure, so we cannot promise that hackers or other unauthorized parties will never defeat our security. Transmission of personal information to and from our Services is at your own risk; you should only access the Services within a secure environment.

9. Do We Collect Information From Minors?

In short: we do not knowingly collect data from or market to children under 18.

We do not knowingly collect, solicit, or sell personal information from anyone under 18. By using the Services, you represent that you are at least 18, or a parent/guardian consenting to a minor dependent's use. If we learn we've collected personal information from someone under 18, we will deactivate the account and take reasonable steps to delete that data. Contact us at [email protected] if you become aware of any such data.

10. What Are Your Privacy Rights?

In short: you may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent. Where we rely on your consent to process personal information, you may withdraw it at any time by contacting us. This will not affect the lawfulness of processing carried out before withdrawal, nor processing conducted on other lawful grounds.

Opting out of marketing. You can unsubscribe from marketing and promotional communications at any time by replying "STOP" or "UNSUBSCRIBE" to our SMS messages, or by contacting us. We may still send non-marketing, service-related messages necessary for your account. No mobile information is shared with third parties or affiliates for marketing or promotional purposes; sharing to subcontractors for support services is permitted. Text messaging originator opt-in data and consent are never shared with third parties.

Account Information

You can review or change your account information by logging into your account settings. You can close your account yourself at any time from Settings → Your data → Delete my account: billing stops immediately, your data stays available to download for 30 days, and it is then deleted. Upon termination, we will deactivate or delete your account and information from our active databases, though we may retain some information to prevent fraud, troubleshoot problems, assist investigations, enforce our legal terms, or comply with legal requirements.

Most web browsers accept cookies by default; you can usually set your browser to remove or reject them, though this may affect certain features. If you have questions about your privacy rights, email [email protected].

11. Controls for Do-Not-Track Features

No uniform technology standard for Do-Not-Track (DNT) signals currently exists, so we do not respond to DNT browser signals at this time. California law requires us to disclose this. If a standard is adopted that we must follow, we'll describe that in a revised notice.

Global Privacy Control. We recognize and honor Global Privacy Control (GPC) signals. If your browser or extension sends a GPC signal, we treat it as a valid opt-out request for the sale or sharing of your personal information for targeted advertising under applicable state privacy laws, including the CCPA, and apply it automatically. Learn more at globalprivacycontrol.org.

12. Do United States Residents Have Specific Privacy Rights?

In short: if you're a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have rights to access, correct, obtain a copy of, or delete your personal information, and to withdraw consent to our processing of it. These rights may be limited in some circumstances by applicable law.

Categories of Personal Information We Collect

The table below shows the categories of personal information we have collected in the past twelve (12) months, matching what's described in "What Information Do We Collect?" above.

We may also collect other personal information outside these categories when you interact with us in person, online, by phone, or by mail — for customer support, surveys or contests, or to deliver the Services and respond to inquiries.

Your personal information may be used in profiling and automated processes that could produce legal or similarly significant effects for you (see "How Do We Process Your Information?" above). We may disclose your personal information to service providers under written contract (see "When and With Whom Do We Share Your Personal Information?" above), and we may use it for our own internal research and development — this is not considered "selling" your information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. If we begin running targeted advertising in the future, that activity may be considered "sharing" personal information under some state privacy laws, including the CCPA — you will be able to opt out of it at any time using the methods described above, including the Global Privacy Control signal.

Your Rights

Under certain US state data protection laws (these rights are not absolute and may be limited by law):

• Right to know whether we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request deletion of your personal data
• Right to obtain a copy of personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of processing used for targeted advertising, the sale of personal data, or profiling that produces legal or similarly significant effects

Depending on your state, you may also have rights to access categories of data processed, obtain lists of third parties data was disclosed or sold to, review and correct how your data has been profiled, limit use of sensitive data, or opt out of collection via voice/facial recognition — availability varies by state (CA, CO, CT, DE, MD, MN, OR, FL, as applicable).

How to exercise your rights. Contact us by visiting thraev.com/remove-my-data, emailing [email protected], visiting thraev.com/contact-form, or using the contact details at the bottom of this page. We honor Global Privacy Control opt-out signals automatically. You may designate an authorized agent to make a request on your behalf, subject to proof of authorization. We will verify your identity before acting on any request, and may ask for additional information to do so.

Appeals. If we decline to act on your request, you may appeal by emailing [email protected]. We will respond in writing with our reasoning; if denied, you may complain to your state attorney general.

California "Shine the Light" Law. California residents may request, once a year and free of charge, information about what personal information (if any) we disclosed to third parties for direct marketing purposes in the prior calendar year. Submit such requests in writing using the contact details below.

13. Do We Make Updates to This Notice?

In short: yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will show a revised "Last updated" date at the top. If we make material changes, we may notify you by prominently posting a notice or sending you a direct notification. We encourage you to review this notice periodically.

14. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, email us at [email protected] or contact us by post at:

15. How Can You Review, Update, or Delete the Data We Collect From You?

Depending on the laws of your country or US state of residence, you may have the right to request access to the personal information we collect from you, details on how we've processed it, correction of inaccuracies, or deletion of your personal information, and to withdraw consent to our processing of it — subject to limitations under applicable law. To make such a request, visit thraev.com/remove-my-data.

We are Thraev ("Company," "we," "us," "our"), a company registered in Illinois, United States at 1509 Waukegan Road #1196, Glenview, IL 60025.

We operate the website https://thraev.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

Thraev is a quoting tool for small trade businesses (HVAC, patios, fencing, etc.) — a contractor sets up their rates once, then Thraev turns each incoming job into a Standard / Plus / Premium quote link the homeowner signs on their phone, and tracks customers, jobs, and invoices. Monthly subscription, plus an optional in-person setup visit.

You can contact us by phone at 321-467-5221, email at [email protected], or by mail to 1509 Waukegan Road #1196, Glenview, IL 60025, United States.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Thraev, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by [email protected], as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

Table of Contents

1. Our Services
2. Intellectual Property Rights
3. User Representations
4. User Registration
5. Purchases and Payment
6. Subscriptions
7. Prohibited Activities
8. User Generated Contributions
9. Contribution License
10. Guidelines for Reviews
11. Services Management
12. Privacy Policy
13. Term and Termination
14. Modifications and Interruptions
15. Governing Law
16. Dispute Resolution
17. Corrections
18. Disclaimer
19. Limitations of Liability
20. Indemnification
21. User Data
22. Electronic Communications, Transactions, and Signatures
23. SMS Text Messaging
24. California Users and Residents
25. Miscellaneous
26. Contact Us

1. Our Services

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

2. Intellectual Property Rights

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "Prohibited Activities" section below, we grant you a non-exclusive, non-transferable, revocable license to:

• access the Services; and
• download or print a copy of any portion of the Content to which you have properly gained access,

solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: [email protected]. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions

Please review this section and the "Prohibited Activities" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:

• confirm that you have read and agree with our "Prohibited Activities" and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
• to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
• warrant that any such Submission are original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
• warrant and represent that your Submissions do not constitute confidential information.

You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party's intellectual property rights, or (c) applicable law.

3. User Representations

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. User Registration

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. Purchases and Payment

We accept the following forms of payment:

• Visa
• Mastercard
• American Express
• Discover
• PayPal

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

6. Subscriptions

Billing and Renewal

Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle will depend on the type of subscription plan you choose when you subscribed to the Services.

Free Trial

We offer a 14-day free trial to new users who register with the Services. The account will not be charged and the subscription will be suspended until upgraded to a paid version at the end of the free trial.

Cancellation

All purchases are non-refundable. You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please email us at [email protected].

Fee Changes

We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

7. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
• Use any information obtained from the Services in order to harass, abuse, or harm another person.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Use the Services in a manner inconsistent with any applicable laws or regulations.
• Engage in unauthorized framing of or linking to the Services.
• Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
• Delete the copyright or other proprietary rights notice from any Content.
• Attempt to impersonate another user or person or use the username of another user.
• Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").
• Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
• Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
• Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
• Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
• Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
• Use a buying agent or purchasing agent to make purchases on the Services.
• Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
• Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.
• Sell or otherwise transfer your profile.
• Use the platform to quote, invoice, or collect payment for work you are not licensed or insured to perform in that jurisdiction, or use invoices to launder payments unrelated to actual trade work.
• Send quotes or invoices for work not actually being performed, use inflated or fake line items, or engage in bait-and-switch pricing after a homeowner signs.
• Impersonate another contractor, business, or Thraev itself, or falsify a customer's identity or job details to bypass fraud checks.
• Send an SMS or quote link to a phone number without the recipient's consent, use the messaging feature for marketing blasts, political messages, or anything unrelated to a specific quoted job, or harvest homeowner contact info from Thraev to message them outside the platform.
• Scrape, reverse-engineer, or automate signups/quotes outside normal contractor use, or circumvent subscription limits, such as sharing one paid account across unrelated businesses.
• Upload malware, or content unrelated to job quoting, through any file or photo upload field.
• Export or resell homeowner contact or job data collected through the platform, or use another contractor's rate sheets or job data accessed through a bug or a shared account.
• Use a stolen or fraudulent card to pay for a subscription or on-site setup, sign up for repeated free trials across multiple accounts or emails, or dispute a legitimate subscription charge in bad faith.
• Refuse service, price jobs differently, or deny quotes based on a protected class such as race, religion, familial status, or disability.
• Forge a homeowner's e-signature on a quote, or sign on someone else's behalf without authority.
• Share one paid account across multiple unrelated businesses or contractors to avoid per-seat pricing.
• Use API or webhook access to scrape the quote engine, rate logic, or templates in order to build a competing product.
• Perform penetration testing, load testing, or vulnerability scanning against the platform without Thraev's prior written authorization.

8. User Generated Contributions

The Services do not currently offer a general content submission feature. If we introduce reviews, ratings, or similar user-submitted content in the future, that content will be governed by this section and by the "Guidelines for Reviews" section below.

9. Contribution License

You and Services agree that we may access, store, process, and use any information and personal data that you provide and your choices (including settings).

By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.

10. Guidelines for Reviews

We may provide you areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to review.

11. Services Management

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

12. Privacy Policy

We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy posted on the Services, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.

13. Term and Termination

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

14. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

15. Governing Law

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Illinois applicable to agreements made and to be entirely performed within the State of Illinois, without regard to its conflict of law principles.

16. Dispute Resolution

Binding Arbitration

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA's Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"), both of which are available at the American Arbitration Association (AAA) website. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. If such costs are determined by the arbitrator to be excessive, we will pay all arbitration fees and expenses. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in Lake County, Illinois. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in Lake County, Illinois, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms.

In no event shall any Dispute brought by either Party related in any way to the Services be commenced more than one (1) year after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

17. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

18. Disclaimer

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

19. Limitations of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

20. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

21. User Data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

22. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

23. SMS Text Messaging

Program Description

By opting into a Thraev text messaging program, you expressly consent to receive text messages (SMS) to your mobile number, delivered through our SMS provider, Twilio, Inc. Messages may include responses to inquiries, quote-ready links, and account notices as described below.

Message Frequency

Thraev's text-message activity, per individual recipient:

A. Homeowners — a contractor's customer, who gets texts only about their own quote. Texts start only after the homeowner opts in themselves on a web form: an unchecked "Text me about my estimate" box on the contractor's website estimate request form, or an unchecked "Text me about this quote" box on their quote page. Each box shows the program, message frequency, "Message and data rates may apply", HELP and STOP, and a link to these terms. A contractor cannot opt a homeowner in, and nothing — not even a request for permission — is texted before the homeowner ticks the box. Every text carries a "Reply STOP" line; STOP is honored immediately.

• Quotation link — 1 per quote, sent when the contractor sends the quote (or right away when the homeowner opts in on the quote page).
• Reminder #1 — 1 per quote, ~2 days after sending, only if still unsigned.
• Reminder #2 (final) — 1 per quote, ~5 days after sending, only if still unsigned.

Net cap: at most 3 texts per quote, spread over ~5 days, all of them only after the homeowner opted in. Replying YES also confirms consent; START resubscribes after a STOP.

B. Contractors — Thraev's own customers. They opt in by ticking an unchecked "Text me about my account" box on the Thraev sign-up form or in Settings. These are account notices, not marketing:

• Website estimate alert — 1 each time someone requests an estimate through the contractor's website form.
• Trial-expiring notice — 1, the day before trial ends.
• Trial-ended notice — 1, once, if they haven't upgraded.
• Referral message — 1, and only on request — never sent automatically, never on a schedule.

What does not exist: no recurring or scheduled marketing texts to anyone, no bulk/blind sending, no free-form replies generated by anyone (fixed, human-approved templates only), and no text after a STOP. The full program, with both opt-in forms shown, is described at thraev.com/text-messages. Every send — delivered or skipped — is logged with recipient, type, time and result, so the full history of who texted whom, how many times, is audit-ready.

Opting Out

If at any time you wish to stop receiving SMS messages from us, simply reply to the text with "STOP." You may receive an SMS message confirming your opt out. After this, you will no longer receive SMS messages from us. If you want to join again, please sign up as you did the first time and we will start sending SMS messages to you again.

Message and Data Rates

Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan. Carriers are not liable for delayed or undelivered messages. If you have any questions about your text plan or data plan, contact your wireless provider.

Support

If you have any questions or need assistance regarding our SMS communications, please reply with the keyword HELP. You can also email us at [email protected] or call at 321-467-5221.

24. California Users and Residents

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

25. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

26. Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: